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Exchanges and returns

Return

  1. Register your return package with us online via this return link (click) and keep your order number and e-mail address at hand.
  2. Select the items you want to return.
  3. Print the return label and take your package to a parcel shipping point. Make sure the old shipping label is no longer visible.
  4. Within 7 working days after receipt, your return has been processed and you will receive a message from us!

RETURN CONDITIONS

  • The The item has our original label and tags and is undamaged.
  • The item has not been worn and must not have any perfume smell or stains (of course you can always try it on).
  • Take discounted items we do not accept returns.
  • You must always enclose a copy of your invoice so that we can see that the item was purchased on www.gigi-fratelli.com.
  • The costs for the Returning your package is for your own account.
  • Items that are returned to GiGi Fratelli must be properly packaged.
  • Returning is entirely at your own risk.
  • We must have received your return within 14 calendar days at the latest.
  • Note: use when registering your return the full order number and the same e-mail address you used to place the order.

RETURN ADDRESS:

GiGi Fratelli
Dorstseweg 22c

4854 NB, Bavel

As soon as the track & trace code of your return shipment indicates that your package has been delivered to us, it may take a few days before our distribution center has actually received the package. As soon as we have received your return, we will send you a confirmation email. After you have received the return confirmation by e-mail, we will proceed with the exchange within 7 working days, credit the purchase amount or refund the purchase amount to the account number, credit card or PayPal account you used.